Shipping & Returns
This guide summarizes what to expect from checkout through delivery and, when eligible, a return. The complete Shipping Policy and Return & Refund Policy provide the controlling terms.
In-stock retail orders
Orders are processed after payment has been received and verified. In-stock retail orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing can take longer during holidays, promotions, unusually large orders, or unforeseen circumstances.
Delivery time begins after the order ships and depends on the carrier, destination, service selected, weather, customs, and other conditions outside our control. Delivery estimates are not guarantees.
Shipping cost, address, and tracking
- Shipping charges are calculated at checkout from the order, destination, selected method, and current carrier rates unless otherwise stated in writing.
- International customers are responsible for applicable duties, taxes, customs, brokerage, and import charges unless otherwise agreed in writing.
- Enter a complete, accurate delivery address. Additional charges caused by an incorrect address or failed delivery attempt may be the customer's responsibility.
- When tracking is available, it is sent with the shipping confirmation email.
Inspect your delivery
Check the shipment promptly after it arrives. If an item is damaged, defective, short, or incorrect, email customercare@wavecraftsports.com as soon as possible with the order number and clear photographs of the product, packaging, and shipping label. Keep the packaging while the issue is being reviewed.
Retail return eligibility
Eligible website purchases may be returned within 30 days of delivery. To qualify, an item generally must:
- Be new, unused, and uninflated, except when inflation is necessary to inspect a suspected defect
- Be in its original packaging with all included components
- Include proof of purchase or the order confirmation
- Not be marked Final Sale
Gift cards and products marked Final Sale are not returnable. Email customercare@wavecraftsports.com for authorization and the return address before sending anything back. An unauthorized return may be refused.
Return shipping
Customers are responsible for return shipping unless the return results from our error, such as an incorrect item or a verified manufacturer defect. Use a trackable service because WaveCraft Pro is not responsible for returns lost or damaged in transit. Items that do not meet the published requirements may be rejected.
Commercial, custom, and bulk orders
These orders are prepared from a written order confirmation and may require up to 35 business days for manufacturing before shipment. Complexity, customization, materials, production schedules, and order volume can affect timing. The written quotation, invoice, order confirmation, and applicable policies control the final scope, price, shipping, cancellation, and return terms.
Need help with an order or potential return? Contact WaveCraft before taking the next step.